Cloud & Server Support Engineer

China - Suzhou - RHQ
Information Systems
Engineering & Technology, Information Technology

Posted on 15-07-2024

About Umicore

Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling its mission to create materials for a better life. With ambitions like this, imagine what you could do?

About Support Functions

A global organisation. It’s not just those in our industrial sites and technical centres that are vital to Umicore’s growth. Across our support functions we ensure that we continue to grow and evolve – whether it’s by making sure our decisions are commercially viable, enhancing our reputation, building new customer relationships or finding the right people who can build on what we’ve already achieved. The variety of our work means we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

What you will be doing

System monitoring and incident handling

• Follow up cloud and server monitoring to ensure availability, performance and security level.
• End-to-end ticket handling according to the incident management.
• Provide technical trouble shooting and resolutions for monitoring incidents.
• Work closely with user community to resolve service failure and minimize business impact, and suggest/implement improvements to increase resolution implementation efficiency.
• Implement technical changes to avoid and/or resolve incidents following the change management process.

Server backup/restoration

- Monitor backup jobs to ensure backups are completed successful within the defined backup schedule.

- Follow up failed backup jobs, restart these jobs and/or troubleshoot the root cause and implement the fix/resolution.

- Backup integrity verification and restoration test to ensure backup data/system recoverable.

- Execute backup restores per user request.

- Ensure backup KPI’s can be reported for audit and process compliance reasons.

User requests fulfilment

-  Follow ticket handling process to handle user requests on cloud and server administration activities in line with the user requested timelines.

-  Register troubleshooting activities and resolution information in the ticket system.

-  Align requirements and business reasons with users to fulfil the requests according to expectations.

-  Team collaboration to improve customer experience, knowledge base information and internal efficiency.

System patching

• Communicate patching schedule with system owner in collaboration with the global Cloud and Server Infrastructure team .
• Execute patching in a controlled manner (for example Dev/Test environment before production rollout).
• Check patch status and take corrective actions within the patch maintenance windows
• Align with server owner on patch planning to minimize business impact.
• Follow patch schedule to deploy patches on various system follow agreed plan.
• Monitoring patching status, liaise with technical experts on issue handling, provide technical solution to be implemented within agreed time window.

Keep expertise level up to date

• Assess and develop domain knowledge in line with IS global roadmap.
• Maintain an awareness of new IT technologies.

Who we are looking for

Education:

• Bachelor’s in computer science/information systems or equals.
• 6 years of experience in the fields of system administration, virtualization, database management, and system health monitoring.
• MCSE/RHCE/OCA certification are preferred. 

Professional skills:

• Good planning and time management skills.
• Good task priority management.
• Good communication skills cross cultures.

Technical skills:

• Hands on experience on OS level administration, such as Windows server and Linux.
• Knowledge of hardware, including UPS, servers (Dell & HPE), and storages.
• Knowledge of virtualization platforms, such as VMware, Hyper-V
• Knowledge of Azure cloud platform, including IaaS (Azure VM & Network) and PaaS (SQL managed Instance)
• Knowledge of system health monitoring tools.
• Knowledge of backup solutions. Veeam is preferred.
• Knowledge of database management, such as SQL server and Oracle.
• Experienced on system patching management, and relevant tooling, like SCCM and vLCM.
• Experience on scripting languages like PowerShell or Bash for automation tasks
• Understanding of Azure DevOps and work experience with deploying infrastructure applications through CI/CD pipeline, Azure CLI, Terraform is preferred.

Language:

• Fluent communicate with all level users in English.

Personal skills:

• Problem-Solving
• Communication
• Time Management
• Self-learning
• Adaptability

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

 If our pioneering approach can make us a leader in sustainability